I am writing to inform you that our office will be closed on the following dates:
Reporting Repairs and Emergencies
Please note that emergency contractors will only be available to attend to urgent issues with heating, hot water, uncontrollable water leaks and electrics. Any other issues must be reported via one of the following methods:
Report via our website (preferred): www.rentnortheast.co.uk/tenants
Report via email: Please email: firstname.lastname@example.org
Report via telephone: Please call 0191 303 7778 and follow instructions for maintenance.
Only to be used in genuine emergencies. Your account may be charged for unjustifiable call outs. If in doubt whether or not your situation is an emergency then please be safe and contact the emergency contacts.
Please call 0191 303 7778 in the first instance, and choose themaintenance/emergency maintenance options.
If you are unable to make contact via our emergency line then please contact one of the following approved contractors:
Heating / Plumbing engineer: PK Plumbing / Watertight Solutions: 07710231985 / email@example.com
Electrician: 123 Electric: 01434682328 / 07474564099 / firstname.lastname@example.org
You may contact a contractor of your own choosing if you are unable to make contact with either of the approved contractors listed above.
Genuine emergencies: An electrical or plumbing fault causing danger to life or extreme discomfort, or similar. If you think that there may be danger to life, please call 999.
Should you need to make a payment on any of the dates above, please do so by following instructions found in this help centre article
As always, thank you for renting with Rent North East.