Our tenants can report, comment on, and track maintenance issues via our dedicated maintenance portal.
Benefits of having access to our maintenance portal:
- Easy to use reporting system, allowing you to define and describe an issue.
- Picture uploading facility
- Communicate directly with agent and contractor
- See where an issue is up to and chase up via direct message
- Leave feedback on an issue resolution
- Leave feedback on contractor
- Emergency information and advice
- Optimised for your mobile phone, with home screen shortcut for iOS
- Quick advise to troubleshoot commonly reported issues
- Direct link to regulating bodies in case of maintenance related disputes
To report via telephone:
Call 0191 303 7778 / option 3
If you rent a property from us then you will have been provided with emergency out of hours contractor info. You can also call them directly via the telephone number above, if the issue relates to a gas or electrical facility.